FAQ's

What is NeuralShield? NeuralShield is an AI assurance platform that detects, prevents, and mitigates AI’s unpredictable behaviours. We provide comprehensive AI governance and protection across your users, models, and organisation.

How does NeuralShield work? Our platform operates through four core pillars: Guardrails (policy enforcement), Evaluations (real-time quality and ethics checks for bias/hallucination/toxicity), Protection (inline LLM Proxy and threat defence), and Reporting (audit logs and risk telemetry).

What kind of AI systems does NeuralShield work with? NeuralShield is designed to integrate with popular Large Language Models (LLMs) and AI platforms, including third-party tools like ChatGPT, open-source LLMs, and custom models deployed on-premises or in the cloud.

What are the pricing tiers? We offer three flexible tiers: Freemium for individuals and small teams to get started, Pro for growing teams needing advanced features, and Enterprise for organisations requiring full EU AI Act compliance, self-hosting, and insurance integration. Contact us for more pricing details.

What exactly is "Shadow AI," and why is it a risk for my business?

Shadow AI refers to any AI tool or application used by employees for work without the explicit approval or oversight of the IT and Security departments. The primary risk is data exfiltration: when employees paste proprietary code, sensitive financial data, or customer PII into public chatbots (like free versions of ChatGPT), that information often becomes part of the provider’s training set. This can lead to massive intellectual property leaks and serious regulatory violations.

How does NeuralShield detect unsanctioned AI? NeuralShield acts as a "silent sentinel" by monitoring network traffic for connections to known and emerging AI endpoints. It identifies unsanctioned tool usage—on sites like ChatGPT—and automatically enforces company policies through real-time redaction of sensitive information.

Does managing Shadow AI with NeuralShield help with EU AI Act compliance? Yes. Under the EU AI Act, organizations are responsible for the AI systems used within their borders, including transparency and data governance. NeuralShield provides the detailed audit trails and real-time oversight necessary to prove you have "eyes on" all AI interactions. By bringing Shadow AI into a governed ecosystem, you transform a potential liability into a documented, accountable resource that is "audit-ready" for regulators.

What is ISO 42001, and why does my organization need it?

ISO 42001 is the international standard that specifies requirements for establishing, implementing, and improving an AI Management System (AIMS).

It is crucial for organizations that want to demonstrate they develop and use AI responsibly, manage risks effectively, and comply with emerging global regulations like the EU AI Act.

How does NeuralShield help with the "Continuous Monitoring" requirement of ISO 42001?

ISO 42001 requires organizations to monitor AI systems for performance and compliance constantly.

NeuralShield provides this via real-time analytics and automated guardrails that flag policy breaches and performance issues as they happen, ensuring your AIMS remains active and effective 24/7.

Can NeuralShield help us prepare for an ISO 42001 audit? Yes. NeuralShield’s primary value in auditing is its Automated Audit Trail. It captures every interaction, policy enforcement, and redaction event. This provides auditors with the "hard evidence" of your controls in action, significantly reducing the time and cost associated with manual audit preparation.

How does NeuralShield help us meet the EU AI Act or other regulations? NeuralShield is designed for regulatory readiness. It automatically generates detailed, traceable compliance audit trails and offers real-time AI observability for every interaction, which is essential evidence for compliance audits. Our Enterprise tier is specifically built for EU AI Act readiness.

Can NeuralShield prevent employees from violating our internal policies? Yes. Our User Risk controls and AI Guardrails enforce organisational policies in real-time. For example, it can automatically detect and block a user's prompt from exposing confidential data or IP before it reaches the AI model.

What kind of records does the platform keep?

The platform keeps a detailed, unalterable audit log for accountability and forensic review. This log consists of governance metadata (e.g., policy violations detected, intervention action taken like block or redaction, timestamp, and rule triggered). By design, the actual prompt and AI response text are not stored or retained by default. However, data privacy settings are configurable, allowing the customer administrator to optionally enable limited content retention for internal audit or model accuracy purposes. For complete details on data processing, please refer to our Privacy Policy.

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